Terms and Conditions

Hobgoblin Mail Order – How it Works
If you can’t get to one of our shops, our famous Mail Order service is the answer. We can send goods almost anywhere in the world, and we welcome export orders. When we receive your order we will deal with it promptly, the majority of catalogue lines are in stock at any one time, but if there is any delay we will give you an estimated delivery date. Small packets are sent by Royal Mail to all destinations. Larger parcels by Parceline to UK and Europe addresses, and by Parcelforce to everywhere else. Delivery In Europe will normally be within 10 days from receipt of your order. A UK Next Day service is available at extra cost. If you order online, but want the next day service, please phone to confirm your order, otherwise we can’t guarantee that you will get it the next day.

All our goods are fully guaranteed, new goods for 1 year, secondhand for 6 months, and you can return mail order goods, during the first week you have them if you are not satisfied with them (except custom made instruments and special orders). Notify us first, and ensure that the goods reach us in good condition. If you are buying a one off item, you can phone and reserve it for a week while your payment is in the post. If you need time to organise full payment, send 25% deposit, we’ll hold goods for up to a month.

Buying Online
It’s simple and fast to place orders online using our secure shopping cart. Just go to the item you want and click on “add to shopping cart”. You can keep coming back to the catalogue adding or deleting as many items as you like before deciding to buy. You are not committed to the purchase until you get to the confirm order screen and click the confirm order button, so it is safe to experiment!

You don’t have to register, you can just enter your details and buy now. We suggest registering if you plan to return as it will be easier for you on your next visit. You do need to allow our cookies to get items into your shopping cart. If you are having a problem there is help on cookies here, and our cookie policy is here.

Payment for online orders is by credit or debit card or by Paypal. We still take orders by Phone, Fax, Post & Email too. We don’t add any charges for using your cards with us.

Payment Types Accepted:
We accept Mastercard, Visa, Amex, Maestro (Switch) and Paypal, Cheques, Foreign Bank Transfers, Bank Drafts and Travellers Cheques.

Credit and Debit Card orders can be placed online or by phone
Paypal orders can be placed online
Cheque and Bank Draft orders can be sent in by post
Foreign Bank Transfers can be arranged by email or phone
Interest Free Credit (0% APR) can be arranged by phone under the Take It Away scheme for 18 to 25 year olds.. Full instructions here
Written quotes available on request

Please contacts us regarding school and trade sales.

We reserve the right to change prices & specs at any time without notice. Errors & omissions excepted.

Hobgoblin Music is a trading name of McClelland Music Ltd.
Company No. 4295879
Reg Address: Gloucester House, Church Walk, Burgess Hill, RH15 9AS

Other Ways to Buy
By Post:
P.O. Box 4707, Worthing, BN11 9JA, U.K.
Complete the order form. To calculate postage, you can add the largest item on your order to our online shopping cart, and then, within the cart, select your country. The available postage options and prices will then be displayed. Smaller items can be included at no further postage cost. Enclose your cheque, P.O., or cash, or fill in your Mastercard, Visa, Amex or Maestro number on the order form. For foreign orders, Credit Card, Postgiro or Bank Draft are the best methods of payment. Full payment in Sterling must be received before the goods are despatched, cheques should be made payable to Hobgoblin Music.
By Email:
Just Email us with a list of the items you want, your postal address and phone number. We will then contact you in return to arrange payment by card or bank transfer.

Sales Enquiries are dealt with on: post@hobgoblin.co.uk
To request a printed catalogue: catalogues@hobgoblin.co.uk Don’t forget to tell us your postal address!
By Phone:
Tel. 0333 800 9500 (Local Rate)
(+44 1903 203033 from abroad)
Simply phone to tell us what you want, quoting your credit card number and the catalogue numbers of the items. Our sales staff will be able to help if you need any additional information before placing youe order!

By Fax: 
01903 210011
(+44 1903 210011 from abroad)
You can send your credit card order by Fax. Just fax a copy of the order form. Use the postage rate chart below to find the amount for the largest item on your order, smaller items can be included at no further postage cost.

PLEASE ALLOW 5 DAYS (in the UK, 10 days if you are not in the UK) BEFORE PHONING ABOUT NON DELIVERY 
(except when next day shipping has been requested)