We do repairs! We carry out some instrument repair work on site, and can also send instruments to specialist repairers for more complicated work. Repair work undertaken includes ukulele, bouzouki, mandolin and guitar setups and restringing, accordion, melodeon and concertina tuning and repairs, woodwind and brass repairs and maintenance, specialist violin set ups and repairs, bridge and peg fitting, bow rehairs, banjo or drum skin replacement, and much more besides – contact us for information or bring in your instrument for a free, no-obligation quote.

We buy instruments

If you’re looking to sell a musical instrument then get in touch to see what we can offer you. We buy some instruments outright if the price is right, and we’ll consider a trade-in for almost any instrument. We also take lots of instruments on a commission basis, and we’re particularly keen to stock instruments by local luthiers and makers. Bring in your unwanted guitars, ukuleles, banjos, concertinas, melodeons, accordions, flutes, woodwind and brass instruments, violins, keyboards and more, and we’ll see what we can do for you! If your instrument is bulky or you would need to travel a fair way to get to us, please do contact us by email or phone first so we can let you know whether it’s worth bringing in.

Take It Away financial scheme

Interest Free Credit, Typical 0% Finance
As part of the Arts Council’s Take it Away scheme, Hobgoblin is able to offer 10 months’ interest free credit on most purchases.

Click here to find out more – Take It Away

Client feedback

I’m writing to you to let you know how impressed we are with your service…Your swift & efficient service is very much appreciated & we’ll definitely be returning customers, as well as recommending you to our family & friends. Thank you so much for your work on our behalf.

Just wanted to thank you for the really efficient dispatch of my order. At 11.28 on 2nd June you acknowledged receipt of my order and on the morning of the 3rd, the violin shoulder rest arrived! I was very impressed!

I thought I would e-mail just to say thank you for your prompt excellent customer service.

I would highly recommend Hobgoblin following the service I have received.

Ι received today the mandolin case, everything is perfect, you are good and fast, you are the best, thanks a lot. Greetings from Greece.

Can I say directly to you how delighted I was with your service. My order arrived very quickly and was exactly as advertised. You quickly responded to my request for further information and helped me sort out a problem I was having. I have used Hobgoblin before and will certainly do so again.

Not sure who I spoke to earlier this week regarding trying to get a replacement head for a kids fun Bongo. Anyway we have safely received the replacement set and my son is delighted. I just wanted to say a huge thank you for going beyond call of duty and for your first class customer service. No doubt I will be shopping with you again in the near future.

Easy to find and order item I wanted. Fast delivery. Item as described

Good products good prices good service good backup

I was surprised at how quickly I received my order, and I’m very pleased with both the quality and the price of my Chieftan D’s. I am mentioning you to my musician friends and will consider you first in any future purchases. Thank you!

I just want to let you know that I was very happy with the service I received from you for the banjo case. My order came promptly and was just as described. I was very happy with it and will have no hesitation in using you again, or recommending you to others.

I was very pleased with your prompt service, and would recommend you to others.

Thank you, yet again, for your fast and friendly service with this order, which was received safely today….. excellent product!

It’s not often these days that you get a retailer who would put as much effort into its customer service as you guys, so thank you for all your help and persistence! It has been very much appreciated.

I wont hesitate to order from you again! Thanks again for the really efficient service.

Very impressed with the ordering procedures, payment simplicity and rapid delivery to a European country. Top marks!

Great prices, fast cheap delivery. Great item as described.

I would like to say thank you so so much for your superb customer service, the best I have ever encountered, I will most definitely stop with you guys again and will also highly recommended you to anyone I know!

I recently purchased a Stoney End Eve harp 22 strings, it’s lovely and has such a wonderful soft sound. The service was very good and the harp came the next day that I ordered it. Thank you so much and without a doubt 10 out of 10.

Just a note to thank you for supplying the Blueridge BR-60 tenor guitar that arrived yesterday…It is a really nice instrument which I would thoroughly recommend to anyone else considering it. Thanks for great service.

Congratulations on a very speedy and efficient service.

I do want to thank you for your excellent and friendly service…Other musicians and I would recommend you.

The items have always been very wrapped up and the delivery time is fast. We have always been very satisfied with your products and service and can highly recommend your company.

Please accept my thanks for such fantastic service… Friendly and helpful staff together with great service have made this customer very happy. I certainly now know where to look in future for other buys, and I would readily recommend Hobgoblin to my friends.

I just wanted to thank you very much for your quick response to my order and to your really professional and very pleasant service.

It was hardly the Deal of the Century for Hobgoblin but I was treated as though it were…The web site is the best I have ever seen and I visit it often; it is a gateway to the folk music world…The melodeon was every bit as good as they represented it to be (“mint”) and the re-tuning and custom work were superb.

All in all a very good company which I will remain loyal to for future musical purchases as I can rely and trust them for quality and delivery. Thank you team at Hobgoblin.

Thank you very much indeed for dealing with my order so promptly. My new recorder is a total delight!

Can I just say that your customer service is truly inspirational – I can’t remember the last time I’ve felt like such a valued customer.

I’m so impressed with hobgoblin

I want to thank you for such a very good service you provide. You dispatched the item the same day and it was delivered the next morning. The quality of the chin rest is excellent and the price is also excellent.

What more can I say?

Faultless service from Hobgoblin AND Parcelforce on my order for a Standard Tenor Uke case.

It’s easily the best service I’ve ever had from any music store, all too many of whom make claims they don’t back up and have very little customer service… you surpassed all my hopes!

Many thanks for your help and great service

Superb service. I ordered 2 previous items online, both arrived at my door, well within the stated time period. Will definitely use your website again, when required. Excellent service.

I want to thank you very much for the excellent service and customer care and I will deal with you again in the future.

Thank you for your excellent service. Replace springs ordered for my wife’s melodeon on Friday afternoon and delivered by first class post on Saturday morning!

My order has arrived quickly and most importantly, safely – I’m absolutely delighted. Thank you so much and to Gail Walker my especial thanks, everything was packed so carefully.

I just wanted to say a huge ‘thank-you’ for your wonderful customer service. I’ve been buying gear and instruments from music retailers (both large and small) from all over the world for 25 years, and this was one of the best shopping experiences I’ve had.

I have really appreciated your swift and excellent service, and will use you again.

Thank you so much for the prompt delivery, and will recommend Hobgoblin to my friends, both for the friendliness and efficiency of service.

Just to say thankyou to Gail for taking the time and trouble in locating the spare

tuning peg mechanism for my banjo. It is much appreciated, and I will certainly be

making my next purchase from yourselves.

Just to say thank you for the excellent service, ordered one day and delivered the next! Spoke to and was advised by a member of your staff and the Bodhran is exactly what I wanted!

In these days of poor customer service and sometimes late delivery or goods getting damaged just wanted to say how impressed I have been with your company and service and will definitely recommend you to all of my musical friends.

I’ve just received the Dulcimer and the Concertina and I’m very pleased, both are wonderful and sound so great, even if I have to learn both of them of course ! Thank you so very much for everything, it’s such a pleasure to buy instruments that way, I won’t buy any anywhere else from now on, and you’re so very kind and everything was just perfect, I’ve never seen such a great parcel ! Thank you so much for the bag ( for the concertina, and the small book to learn playing Dulcimer is great ) . I had read people’s comments and I wish I could add mine, as I think I would cross the Channel to spend a whole day into one of your stores, I already know that you’re not only Human Beings, but very nice persons, and true musicians ! It’s really great to “make” music “with you”! Warm regards,

After great help from Mark in the Birmingham I bought a Dixon trad tin whistle.

I ordered it at 4 pm on Thursday and it was here 12 the next day. How amazing is that!

Wonderful service all round. Very prompt replies to emails from Mark and great advice .

That’s the way to run a business. I love my new whistle ,and when I need another one I would go nowhere else. Well done

Hi, I just wanted to say thank you for the super fast delivery. I ordered the whistles on Monday afternoon, they arrived at about 10 on Tuesday morning! Been playing them all yesterday evening and they sound great. I’ve been telling every one who’ll listen how fab Hobgoblin are lol. Thanks too for sending the tuneable c. I thought you only had the one pieces in and had asked to be told when you had the 2 pieces, so was delighted when I opened my parcel and saw my tuneable c. Regards, Didi

WHAU-what a good service!

Dear Hobgoblins, just to thank you for sterling service. Well done, appreciated. Will recommend.

Thanks again for your profesional and honest behaviour. It’s most appreciated.

Thank you so much for helping me with this order I was totally in the dark not being a musician myself.

The Violin arrived yesterday and i am e-mailing you about your excellent service. The packaging was 1st class no rips or dents, the Violin it self was just the right shade of purple and the price just perfect. I have to say well done to your company for gettting everthing out in the Christmas rush. THANKS A MILLION AND BEST REGARDS

Thank you, you have been wonderful

Excellent service, friendly responses, quick service, I can’t praise you and your staff highly enough.

Thank you for your outstanding services. I’d love to visit your store in person, it will surely be a ‘must go’ when I visit the UK someday.

Excellent service thank you….my morris bells arrived yesterday, I was amazed how quickly.

Tried a Blueridge BG-140 and was blown away with it. About 6 weeks later I contacted you to ask if that specific guitar was still available and to my great delight it was! You sent it out to my home in Scotland very quickly and as soon as I tried it I was lost! I have played it every day since and it just gets better and better. These Blueridge guitars are better value than anything else I have seen for a long time, and you are the only guys who stock them in the uk! Many thanks for a caring service – I will definitely recommend you to my friends!

Just a quick word of praise about your excellent service. I ordered a 12″ Tabor drum on 4th Oct. and it was delivered today ( 5th Oct ) at 10.30 am. It does not get beter than that!! PS. Drum is exactly what I wanted.

Your customer service is absolutely excellent. I would certainly recommend your company to others.

I have just received your cheque … for sale of my northumbrian ‘D’ smallpipes, thank you very much. Dealing with you has been completely painless and satisfactory,

Amazing customer service! I cannot thank Katie and all the staff more! Thank you – thank you!!

To the good folk at Hobgoblin I’d like to send a very big thank you. I called on Thusday 14th and got an answer phone so left a message. I was called back and spoke to a charming woman who helped me by telling me what size mandolin bag I’d need for my mandolin and how much it would cost to post etc. It is now 8.30, Friday 15th and I have that bag in front of me. My very grateful thanks for such friendly and prompt service.

Congratulations! Your company are the fastest yet for delivery to the Isle of Man. The pink violin arrived today having been ordered yesterday lunchtime. There’s magic in the Hobgoblin

Fantastic Service thanks and Merry Xmas

thanks for replacement of chanter your service was excellent would recommend. thanks

I’ve dealt with Hobgoblin before and have found the staff not only reliable but also delightful.

Just taking a moment to thank you for the fast dispatch/arrival of my order…for a full set of 36 strings for an Autoharp. Everything is perfect. Hopefully I’ll be back in the future to purchase from you again.

thanks for your kind support and the excellent communication

Hello and a quick thank you for your speedy service – the item arrived this morning and I am delighted with it – I had not seen one before and it really is the neatest banjo tailpiece and ideal for replacing the bulky adjustable one I have at present – a very satisfied customer. Regards – Bryan B

Thanks for a great service

many thanks for the prompt service

Thank you so much for your outstanding service, it’s very much appreciated

I’ve recieved my Chieftain Low D Whistle and it sounds great! Thank you very much

Congratulations at the staff for the speed shipping.Thanks and good year

Thanks so much….goods arrived safely today. That’s very quick work.

My mandolin arrived last week in mint condition (along with case and book) and I just wanted to say a big thanks as you were very helpful and gave the whole buying a musical instrument online experience the personal touch (something I was very unsure about beforehand).

Ordered a banjo gigbag on Friday 19th, arrived in Dublin this morning Tuesday 23rd, quality item, great value/service, thanks folks

Just wanted to say thankyou very much for such a quick delivery even with such a small order, service really could not have been better, items received in less than 24 hours! Much appreciated.

Thank you so much for the exceptionally prompt delivery. I am delighted with my purchase 🙂

Extremely fast delivery. Ordered Monday my concertina arrived Wedneaday! Excellent service !

What superb service. Many thanks.

I just wanted to thank you for getting my order to me so speedily. I do most of my shopping online, normally from small businesses, and delivery within one or two days is the norm. I ordered a pile of presents in plenty of time from various large retailers, and not one of them reached me in time for Xmas. However, I ordered a mandolin case through you, having left it quite late, and it arrived in plenty of time. It was my husband’s Xmas present and he was really pleased with it. So, thank you for managing to get your deliveries out despite snow and backlogs – great service.

I simply wished to thank you for the speed and efficiency with which this order was turned around – the item purchased was a Christmas present and the order arrived well within time for Christmas Day, and with no excuses made regarding the adverse weather conditions, despite the lateness of my order. I placed several other orders from well known internet websites earlier than the order made via your website, and yet those purchases failed to arrive in time for Christmas Day – certainly a vote in favour of the smaller website over the larger, corporate ones. Many thanks for such an efficient service – I will certainly be recommending you in the future for any similar such items.

Many thanks for your help and excellent service.

I had a Ukulele on back order from yourselves. The information regarding it arrival etc. from your staff has been excellent. Can’t praise Hobgoblin enough. Definitely recommend your service to anybody. Thanks

Hi, I recently purchased a pair of de-luxe accordion straps from you. I can’t see how to leave feedback as they were off your website, rather than an ebay listing, but just wanted to say that I am not only delighted with the quality and price of the straps but cannot believe the incredible service! They were packaged very securely and arrived the next day – and I particularly appreciate this as payment was a personal cheque which will not have cleared yet. Superb service and I shall certainly recommend Hobgoblin very highly to other people and look forward to dealing with you again. Sincere thanks.

Just to say you have done it again, superb service! I got my book less than 24 hours after ordering it. Well done, and thanks

Just to let you know that my order of Duluxe 18inch Bodhran Bag arrived today and I am very pleased and many thanks for quick delivery.

Arrived safely … very satisfied

Thank you so much, my order arrived today. I am amazed that it took less than 48hours for my order to arrive. I will be using you again, and recommending to all my friends. What an amazing service, and a fantastic product

Delivery was more than prompt, i recieved my goods the day after I ordered. Fantastic stuff. Increase the peace brothers and sisters

Thanks for all your efforts, I am absolutely DELIGHTED! I MUST SAY THAT HOBGOBLIN REALLY DOES WHAT IT SAYS ON THE TIN

Thank you so much – your service was brilliant.

Thank you for great service.

It arrived the day after the order was placed, I was impressed.

I just wanted to say thank you so much for sending the Kentucky mandolin I ordered so quickly. It has arrived safely. And thank you too for leaving the message on my phone. I do appreciate it. Fantastic service. Thanks again.

Thanks very much for sending it out so promptly. It’s fab and I love it

I recently purchased the Chieftain low F tuneable V3 whistle from you, I also own the howard low D whistle and the O’briain low D whistle which is excellent, but the Chieftains sound and playability surpasses both. I am really pleased with the chieftain whistle and the service you have given me, I will be sure to use you again

The spirit of Christmas and ‘good customer service’ is not dead! Thank you so much. …Kind regards and all the best for Christmas, (Santa says you’ve been very good!)

Thank you for all your help. I must say I think your customer service is excellent.

Wow – what fabulous service! Dulcimer bag arrived today. I expected to wait at least several days. Very many thanks

I just wanted to congratulate you on an efficient, easy and fast service! I ordered an Ashbury Tenor guitar two days ago and it is already sitting in my lap in perfect condition! I will definitely order again, thanks

brilliant site, brilliant store in Bristol. Helpful staff, brilliant products would recomend again and again.

Just wanted to pass on my thanks to Hobgoblin for such a prompt and efficient service. My order was received before lunch today as ordered and nicely packaged up. I won’t hesitate to recommend your services in the future.

I just wanted to let you know i got the flute in the mail today! I`m so happy with it! Yay! Thank you all at hobgoblin. 🙂 Not only do you have good prices on great instruments, you`ve got a funny name too. ^_^

Thanks for the quick response and excellent service.

just wanted to say thanks and how pleased I am with the blue moon mandolin [GR3106], it sounds great, its well made, well finished, excellent price and very quick delivery, ordered online mon am arrived weds pm. many thanks

I just wanted to say thanks for the excellent service over the years…I always find what I nedd and so expect no less.

I have only bought a couple of items so far and the service is brilliant, packing and postage speed thanks for your time and trouble.

Very fast delivery for online order for a whistle (approx 27 hours)

Given that this was the first order I have ever placed with yourselves I was very impressed with your efficiency and the speed at which the order was processed and delivered. Rest assured I will be placing further orders or going to one of your shops in the future.

I am humbled by your excellent handling and professional quality of service. I am a very satisfied customer and will recommend you.

Just want to say thank you so much for the very speedy delivery on the drums I ordered on Late Sunday night. They arrived yesterday Tuesday 17th early FANTASTIC. The instruments look and sound fabulous. These are gifts for my very special friends and I am sure they will be delighted as I am with them.

The order arrived safely this afternoon. Everything as ordered. It’s a beautiful guitar, and a great sound. Thanks very much. A pleasure doing business with you. (BR 160D)

When I am Famous I will still get my gear from you

My son is a website designer, and I therefore look at websites with an extremely critical eye – but your site is excellent. Indeed, it appears to be faultless

Just wanted to say that the order arrived this morning (Friday) and I am delighted with the Susato Whistle I ordered – I’m really enjoying the beautiful sound it makes.

Just a quick note to say thank you. The new V3 arrived today and my wife, Nuala, loves it. It is much easier to play than the old NR version- it takes less breath and is easy to play fast. Thank you also for the excellent service- first class. I wish you every success in the future.

many thanks for your prompt service. I now own a mandolin and hope to learn to play! saw you at the Cambridge folk festival. Great stall. very interesting.

Delighted with your friendly service, and quick postage.

The ukulele arrived safely today, Wednesday 29 August. Thank you for taking such good care with the packaging. The delivery man was courteous and efficient. I am absolutely delighted with my purchase. As ever, a pleasure to do business with you.

I was very pleased with the service and my order arrived in exellent codition within 4 days of the order

Today I have received my order ‘Timber the flute tutor’ through amazon. I found the catalogue and will be shopping again! Swift delivery and service! Best wishes and merry christmas from Belgium

Dear Hobgoblin, During the past two years or more, I have made several mail order purchases from you and have always been pleased with the efficiency and speed of your operation. However, my last order has left me speechless !………….. I placed the order (for a Guitar Steel) at approximately 16.45pm on the 18th Jan, and it was delivered to my home at 08.30am on the 19th Jan. That is incredible, less than 16 hours from placing the order to delivery from one end of the country to the other and says much about the efficiency and enthusiasm of your staff. Congratulations and thank you for a job very well done, I shall continue to use Hobgoblin for my musical needs.

Web site is very easy to use, brilliant selection in stock, Less than 20 hours from ordering, to putting my bodhran in its new case. Thats what i would call top class service. Thank you, I will be back.

I received the case yesterday and just wanted to say that I am absolutely delighted with the item. I think that your delivery firm is excellent – I checked from work to see if it had been delivered, and could see that it had been signed for by my neighbour – how impressive is that

Hi – received order yesterday. Would just like to say how refreshng it is to deal with an efficient company for a change.

Many thanks for great service and superb guitar.

Just wanted to say how impressed I was with your service when I placed an order with you last week. The CD was delivered the next day which as it was for my Dad’s Birthday and I’d left it rather late to order was much appreciated! So many thanks especially to Gail Walker who handled the order and thanks also for including the compliments slip with the ‘ordered for you’ details.

A quick note to thank you for the extremely good service. Book ordered Monday, arrived Tuesday. It is a great book too

I’d like to congratulate you on your sterling customer service.

Thanks so much , the books arrived this morning. Amazing service

Just wanted to say many thanks for the swift completion of the above order – I only ordered it yesterday, and received it this morning. I am very impressed

Wow that was quick! Many thanks for such a speedy delivery

Thank you for the fantastic service, I ordered on the 20th and received the goods on 22nd… can’t get much better than that. Please pass my thanks to all concerned.

Just a quick line to say thanks, once again, for the very speedy response to my mail-order request. My book arrived today – and that is FAST. Well done

Ashbury Acoustic Bass safely received yesterday. Thankyou very much for the fast, efficient service – I must say I was particularly impressed with the secure and careful manner in which the guitar was packaged, leaving nothing to chance. I would certainly look to use you again.

This is the second instrument I have purchased from you recently and can only say your service, concern for the customer and quality of goods is sensational.

Just a quick note to say Thank You for sending through the Xaphoon arrived just in time to take with me to Sydney. 🙂 Aware you put in a bit of extra effort to make that happen – is much appreciated

Thank you so much for your excellent speedy service.

I received my violin and my kazoo at the beginning of this afternoon. No damage, everything is perfect and it was very fast. Thank you all

I NEVER receive ANYTHING but the the highest level of courtesy and friendly helpfulness whenever I do business with Hobgoblin – and I NEVER have anything but the most obscure and complicated need or inquiry.

Hi, Just a note to say how pleased I am with my Blue Moon tenor Uke!! It’s lovely! Excellent Service

You have got a good and loyal customer in me. Glad I found your website.

Thank you so much for dealing with this so promptly. The replacement is perfect, I know my daughter will love it.

I am so grateful to you, I just wanted you to know this…I will definitely be using you again as I appreciated your time and efforts.

Thanks so much for your prompt and efficient service! Hobgoblin customer service is to be congratulated.

Thank you so much for your prompt action in this matter, and I will say how nice it was not to have a machine on the end of the phone, and to speak to someone so helpful. A few more Gails on the end of phone lines would be great.

I just wanted to say how delighted I am with the service I received from the online shop. I ordered a melodica on 21 December and it had arrived by the 23rd…if there was a stronger word to use than delighted then I’d use it…how about ecstatic?! That’s what I am – ecstatic – as it is for a birthday present and Xmas present combined so I was so pleased it arrived so quickly. The service was top notch. Thank you to everyone who dealt with the order, your excellent service is much appreciated.

Many thanks for your help with this – it’s really nice to deal with a company that gives good customer service.

Your service was fantastic, incredibly quick and it was certainly a surprise when my bodhran arrived today (Tuesday) after ordering late Sunday Night. Thank you

Thank you for my order, recieved this morning. Great service.

Yours was the 3rd website I found with my search. It was clear, easy to navigate and your stocks covered a good range between affordable and beyond. Service was excellent. Goods arrived well within your stated time limit.

Just wanted to drop you a quick email saying thanks for a brilliant service. I phoned up on the Tuesday. Spoke to a friendly lady who was interested in helping me – which is most unusual these days. The order arrived within 24hours, and the quality of the case is fantastic. It’s been my first experience buying from you, and I’ll not hesitate in recommending you to others and coming back myself

Dear Ms Walker, thanks very much for the great service you provided the bodhran arrived this morning and looks a lovely instrument. It is my daughter’s birthday on sunday and she will be absolutely thrilled with it.

Unbelievable! I ordered a set of Dulcimer strings by e-mail on Friday 6th June. They were in my post box the next day. Brilliant service.

Just to belatedly confirm that the instrument arrived safely on Tuesday and I am very pleased with it. Thanks for the excellent service.

I shall sing your praises to all my friends, musos and otherwise.

Smashing Job, Many Thanks

the service I have had from you is of the highest quality and I couldn’t have asked for better

I very much appreciate your excellent service and kind message.

Absolutely excellent and friendly service

I have been dealing with Hobgoblin for only a few weeks but the quality of the service is amazing. You are cheap but your goods are quality…You have a loyal customer for life

I am so pleased with my purchase, I just hope I can do it justice, once I have learnt to play with any degree of skill I would not hesitate to upgrade from your online shop – I received a helpful and speedy sevice.

I have always been very satisfied whenever I have dealt with Hobgoblin

I am delighted with your speedy and courteous service…Your service is better than any other I have ever tried.

ukulele arrived safely this morning. very pleased with it. thanks for your excellent service and value for money

Thank you very much for sending the Delicia – it’s wonderful

Can I just say thank you for your excellent service, especially to your sales lady who took the order. It makes such a refreshing change from the norm to deal with such friendly folk. Keep it up.

I am very pleased with the Ashbury Resonator and the Johnson Harmonicas are excellent.

The dulcimer arrived today, thanks for the other information, and the fact someone even took the trouble to give me a call is just brilliant. WELL DONE TO ALL! I shall be back to you soon.

Thank you very much for the excellent service

I have just bought a Stoneyend Eve harp from Hobgoblin – this is such a wonderful harp, I have not come across a lap harp with such a lovely tone. So I just wanted to let you know that you have one very satisfied customer – thank you

Thanks once again for the *excellent* service. And you can quote me on that…I’ve been dealing with you for so many years now, ever since I bought a set of Uilleann pipes goodness knows when and nothing has ever gone wrong. Wish I could say the same for all the other suppliers I used.

I was very impressed with your web site and found it very clear and user friendly…the whistle arrived the very next day – well packaged and in perfect order. Congratulations on your professionalism.

I would like to bring to your attention the excellent service I have received from your member of staff Sarah…It is so nice to find a company who really cares about customer satisfaction, rather than just saying they do

May I congratulate you on your wide choice of instruments & accessories and a very informative and useful website.

I would like to thank you for your prompt and efficient service and your wonderful courtesy.

I am amazed that a business can still offer a compassionate and understanding service.

Thanks a lot for your services! I was always happy with your instruments

I must congratulate you onyour speedy service.

I will be recommending your company to my friends. I hope to have the pleasure of doing business with you again. Keep up the good work

I very much appreciate this gesture and I think it reflects the highest credit on yourself and your company in that you conduct your business to the highest ethical standards. Rest assured that I shall recommend your excellent shops to any of my friends and acquaintances who are looking for music and instruments.

Just a quick note of thanks to you and your helpful staff…I was delighted to take delivery of the Ashbury today, and after having tried it, I am still delighted…Thanks again for a great service and a great website (full of many tempting things!) and I will certainly make Hobgoblin my first port of call next time I’m in the position to buy a new instrument.

I’m very satisified with your mail order service, it is great

I am writing to thank you for your very prompt and efficient service, following my purchase of a second hand cittern. I am absolutely delighted with it, it is a dream to play.

Your customer service was very personal and really excellent. Well done.

I just want to thank you for the time you spent helping me with my mandola and for all the information you sent me…It plays good. It sounds good. Thank you. Thank you. Thank you.

Wow, I’m impressed. You have solved each and every question I had.

Your staff I meet several times a year, and I am always very impressed by their ‘but I know a man who can’ attitude when I ask a question outside of their individual knowledge base. In short, I tend not to get bull**** from your people. Hence ‘wow’, because I feel that your people believe in the company.

Sorted with geat efficiency. Fylde Bouzouki arrived this afternoon at 2pm having been ordered less than 24 hours before. Most impressive service.