FAQs

Some answers to questions we get asked fairly often.

You’re still welcome to contact us if you didn’t find the information you needed here.

FAQs

Changes at Hobgoblin due to COVID-19 / Coronavirus

In accordance with the Government’s request, the Hobgoblin Music shops are currently closed until further notice.

A member of staff from each shop is available to contact by email at the usual addresses.

Our website is still open for business, and we are able to dispatch goods that are in stock in our Warehouse, although delivery may take slightly longer than usual.  There are some areas of the world it is difficult or impossible for us to ship to at the moment. This information changes regularly, but if there is any problem sending your order we will let you know as quickly as you can.

Our central warehouse is operating with a reduced number of staff, who are observing distances and strict hygiene measures.

We wish all of our customers well, at this strange and challenging time, and look forward to welcoming you back to our shops in the future.

Buying your Secondhand Instruments

We buy some instruments outright if the price is right, and we’ll consider a trade-in for almost any instrument. We also take lots of instruments on a commission basis, which means the owner gets 2/3 of the agreed selling price once the instrument has sold and the new owner is happy with it. If you would like to get an idea of which of these options would be best for you, and the value of your instrument, please contact your local branch (http://www.hobgoblin.com/branches). We’ll always need to see the instrument to put a definite price on it, but we can give you an indication over the phone or by email of whether it’s worth bringing in to the shop.

How much does shipping cost to your location?

The fastest way to find out how much postage will cost is to add the item you are interested in to the shopping basket, then head to the checkout page and put in your address. Then all the delivery options, times and prices for your destination will be listed on the screen. You choose which option you want to go for before you commit to placing the order.

How can I choose the right instrument for my needs and who should I ask?

We have compiled a lot of information about all kinds of instruments in our Instrument Info Source. If you don’t find the answer you need there, you can contact us by phone or email for advice, or best of all come into one of our shops!

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